CUSTOMER SERVICES
For general queries and complaints about The View from The Shard experience please select the General Enquiries from above, alternatively contact us on 0344 499 7481. Standard call charges apply. Our phone lines are open Monday to Friday 09.00 to 17.00.
For any email enquiries, please allow up to 3-5 working days for a response from our team.
BOOKINGS
For general admission and group bookings visit The View from The Shard booking page, alternatively, you may contact us on 0844 499 7813. Calls from BT landlines may cost up to 65p per minute; mobile charges vary by operator and could cost considerably more. Our phone lines are open Monday to Friday 09.00 to 17.00.
If you need to amend your booking or recover your tickets, you can do so quickly and easily using our Manage My Booking portal: https://theviewfromtheshard.com/manage-booking
The following adjustments will apply to our phone line opening hours during the festive period:
24 Dec: 08:00-16:00
25 Dec: closed
26 Dec: closed
27 Dec: 09:00-17:00
30 Dec: 09:00-17:00
31 Dec: 09:00-16:00
01 Jan: closed
THE SHARD BUILDING (including Bars & Restaurants)
For enquiries relating to the restaurants, hotel and any other businesses within The Shard, or about the architectural building itself, please visit The Shard main website.